Last updated: August 2, 2025
At Veltra, we are committed to resolving any issues you may have with your purchase in a fair, transparent, and timely manner.
If you are a consumer residing in the European Union, you have the option to resolve disputes related to your online purchase via the European Commission’s Online Dispute Resolution (ODR) platform. This platform provides a simple, efficient, and impartial process for resolving disputes without going to court.
The European Commission’s Online Dispute Resolution (ODR) platform is available here:
https://ec.europa.eu/consumers/odr
Business name: Veltra – ZOOMI AS
Registered address: Rugveien 67, 0679 Oslo, Norway (office only, no customer visits)
Organisation number: 931 996 517 (Norway)
Email: info@veltra-shop.com
Phone: +47 48680904
Opening hours: Monday to Friday, 09:00–17:00 (CET)
We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board, unless required by law.
However, we remain committed to resolving complaints directly with our customers wherever possible.
If you have any issue with your order, please contact us first at info@veltra-shop.com so we can work towards a solution quickly.
The ODR platform is operated by the European Commission and is available in multiple EU languages.
Use of the ODR platform is free for consumers.
The outcome of ODR proceedings is not binding unless both parties agree to the terms proposed.