Last updated: September 5, 2025
At Veltra, we’re committed to delivering your order quickly, safely, and with full transparency. This policy outlines our current shipping process, estimated delivery times, costs, and how we handle issues — so you always know what to expect.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed.
We ship Monday to Friday, excluding public holidays in the UK.
Once your order is dispatched, you will receive a confirmation email with your tracking link.
Shipping Costs
We offer free tracked shipping within the UK — no minimum spend, no hidden fees.
Where We Ship & Estimated Delivery Times
We currently ship within the UK. All orders are fulfilled from our partner warehouse in Asia, allowing us to offer premium products at competitive prices.
| Destination | Courier | Processing Time | Shipping Time | Cost |
|---|---|---|---|---|
| UK | DPD UK | 1–3 business days | 5–8 business days | Free |
Tracking Your Order
Every shipment includes full tracking.
You will receive a tracking number via email once your order is dispatched.
You can also track your order anytime using the “Track Order” link in our website footer.
Delays and Customs
We work with reliable couriers to ensure smooth delivery.
While uncommon, customs checks may cause delays — these are outside our control.
Please double-check your delivery address before placing your order. We cannot refund or replace orders that fail to arrive due to incorrect address information.
Missing or Lost Packages
If your package has not arrived within 14 business days after the shipping time window above, please contact us:
Email: info@veltra-shop.com
Include your order number in the message.
We will open a courier investigation. Once the package is confirmed lost, you may choose between:
A free replacement, or
A full refund to your original payment method
Contact
Need help with shipping or tracking?
Contact us at: info@veltra-shop.com
We typically respond within 24–48 hours.