Last updated: September 5, 2025
General Information
These Terms of Service (“Terms”) govern your use of our website and the purchase of products from Veltra. By placing an order, you agree to be bound by these Terms and all other policies displayed on our website.
Business Details:
Business name: Veltra (931 996 517 MVA)
Email: info@veltra-shop.com
Phone: +44 7520 654319
Response time: Within 24–48 hours
Opening hours: Monday to Friday, 09:00–17:00 (CET)
Address: Rugveien 67, 0679 Oslo, Norway
Definitions
“We”, “Us”, “Our” – Refers to Veltra.
“You”, “Your” – Refers to the customer or user of our website.
“Business Days” – Monday to Friday, excluding public holidays in the UK.
Prices and Payment
All prices are stated in GBP, inclusive of VAT and applicable duties.
We reserve the right to adjust prices without prior notice.
Payment is charged only when your order is dispatched.
You must ensure that the payment method used is valid and authorized for your use.
Delivery
Orders are processed within 1–3 business days.
Delivery times vary by destination and are outlined in our Shipping Policy.
You must provide accurate delivery information. We are not responsible for delays or losses due to incorrect addresses.
Right of Withdrawal / Return Policy
You have the right to withdraw from your purchase within 60 calendar days from receiving the goods.
To exercise this right, contact us at info@veltra-shop.com.
Returned items must be unused, in original packaging, and in resellable condition.
You are responsible for return shipping costs.
Refunds are issued within 14 days of receiving and inspecting returned goods, using the original payment method unless store credit is requested.
Certain items may be excluded from returns, as detailed in our Returns & Refunds Policy.
Warranty and Complaints
If an item is defective, damaged, or not as described, contact us at info@veltra-shop.com with relevant details and photos.
Depending on the situation, we may offer a repair, replacement, or refund in line with your statutory rights under UK consumer law.
This does not cover issues caused by misuse, accidents, normal wear, or lack of care.
Limitation of Liability
Nothing in these Terms limits your statutory consumer rights.
We are liable only for damages caused by intent or gross negligence.
We are not responsible for indirect or consequential losses, except where required by law.
User Obligations
You must provide accurate contact and delivery information.
You must be authorized to use any payment method used.
You must not misuse our website or engage in fraud, abuse, or activities that disrupt operations.
Dispute Resolution
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales, unless otherwise required by mandatory UK consumer protection law.
Force Majeure
We are not liable for failure or delay due to events beyond our reasonable control, including but not limited to natural disasters, strikes, war, pandemics, government restrictions, supply chain disruptions, or telecommunications failures.
Final Provisions
If any provision of these Terms is deemed invalid or unenforceable, the remaining terms shall remain in full force and effect.
Contact
Business name: Veltra (931 996 517 MVA)
Email: info@veltra-shop.com
Phone: +44 7520 654319
Opening hours: Monday to Friday, 09:00–17:00 (CET)