Last updated: January 9, 2025
This Privacy Policy describes how Veltra (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from veltra-shop.com (the “Site”) or otherwise interact with our Services. In this policy, “you” refers to any user of the Services, including customers and visitors.
Please read this Privacy Policy carefully.
We may update this Privacy Policy to reflect changes in our business or legal requirements. Any changes will be posted on this page, with the "Last updated" date revised accordingly.
Contact information: name, email, phone number, billing/shipping address
Order details: items purchased, payment method, delivery instructions
Account info: username, password, saved addresses (if applicable)
Customer support: messages or information you send to us
Marketing preferences and reviews
IP address, device type, browser, referring pages
Usage data: time on site, pages visited, clicks
Cookies and similar tracking technologies (see our Cookie Policy for more info)
Shopify (our ecommerce platform)
Payment processors and logistics/shipping partners
Marketing and analytics tools (e.g., Meta, Google)
To process and fulfill your orders
To manage your account (if applicable)
To send transactional and marketing communications
To detect fraud or prevent misuse
To improve the website and services
To comply with legal or tax obligations
We process your personal data under the following lawful bases:
Performance of a contract (e.g., fulfilling your order)
Legal obligation (e.g., recordkeeping, tax compliance)
Consent (e.g., for marketing emails)
Legitimate interests (e.g., fraud prevention, site improvement)
We may share your personal information with:
Service providers who assist in payment, shipping, hosting, analytics, or support
Marketing platforms (only if you have opted in)
Legal authorities, when required by law
In case of a merger, acquisition, or sale
We do not sell or share your personal information for profiling or advertising without your consent.
We use cookies and similar technologies to enable basic functions, remember preferences, analyze usage, and deliver relevant content. You can manage your cookie preferences through your browser or refer to our Cookie Policy.
If you reside in Norway or any country within the EEA, you have the following rights under the General Data Protection Regulation (GDPR):
Right of access – Request a copy of the personal data we hold about you
Right to rectification – Request correction of inaccurate or incomplete data
Right to erasure – Request deletion of your data ("right to be forgotten")
Right to restrict processing – Request limited use of your data in certain situations
Right to data portability – Request a copy of your data in a structured format
Right to object – Object to processing based on legitimate interests or direct marketing
Right to withdraw consent – Where processing is based on consent, you may withdraw it at any time
Right to lodge a complaint – You may complain to your national data protection authority
To exercise any of these rights, email us at: info@veltra-shop.com.
We will respond to all legitimate requests within 30 days.
If you are not satisfied with our response, you can contact the Norwegian Data Protection Authority (Datatilsynet) at www.datatilsynet.no.
We retain your personal data only as long as necessary to:
Complete your orders
Comply with legal, tax, and accounting obligations
Resolve disputes or enforce our policies
When we no longer need your data, it will be securely deleted or anonymized.
We take data protection seriously and use technical and organizational measures to protect your personal data. However, no system is 100% secure.
Some of your data may be transferred outside of Norway or the EEA, such as to our ecommerce or analytics providers. We ensure that all transfers are protected by adequate safeguards (e.g., Standard Contractual Clauses).
For questions about your personal data, or to exercise your GDPR rights, contact:
Veltra (931 996 517 MVA)
Email: info@veltra-shop.com
Address: Rugveien 67, 0679 Oslo, Norway